DAMIEN CURTIS

Application Support Analyst at Advance Systems

Education

Academic background including qualifications and description of courses...more

Work Experience

The roles, responsibilities and achievements of each position I have held....more

Skills

A brief summary of the skills I possess including both technical abilities and personal qualities....more

Projects

Project work carried out throughout my studies at ITT Dublin including latest 4th year project....more

Profile

I am a dedicated individual committed to maintaining a high standard of professionalism. I work well as part of a team and I am equally capable of working on my own initiative. I have shown that I adapt well to new working environments. I am meticulous in my approach, focused on perfecting my craft and progressing further as an IT professional.

The formal education, training and industry experience I have gained has enabled me to develop a broad set of skills and disciplines relating to IT. I appreciate the importance of continual development. Through self-education using online materials and other resources I actively work towards developing the skills, knowledge and experience I have acquired while gaining new competencies along the way.

Feel free to contact me via email or social media I am available throughout the day (GMT +01:00).


Education

Course: Bachelor of Science Degree (Ordinary) in Information Technology Management - 2015

Address:

ITT Dublin, Old Blessington Rd, Dublin 24, D24 FKT9

Description:

A comprehensive course with a curriculum based mainly on the fundamentals of Information Technology delivered in the context of current trends within industry. A diverse set of modules is covered particular to IT with the inclusion of supportive modules in business and management. For a full list of modules click here.

During my time at ITT Dublin I developed a strong foundation of technical skills, knowledge and understanding. However, I gained much more than this throughout my academic career in the institute. I learned how to work as a cohesive member of a team through group projects and assignments and I refined my communication skills through presenting my work to colleagues, peers and representatives from industry.

Extracurricular activities:

Member of DJ Society.

Course: FETAC Level 5 Certificate in Music Technology - 2011

Address:

Kylemore College, Kylemore Rd, Dublin 10, D10 RY73

Description:

The course involved the development of skills and knowledge relating to the area of music technology. Modules included Audio Engineering, Music Industry Studies, Music Technology, Music Theory, Sound Engineering and Production with an onsite studio work placement involving the recording and mastering of live performances. Additional modules included Web Authoring, Communications and IT Skills.

Course: Leaving Certificate - 2010          

Address:

Lucan Community College, Esker Drive, Lucan, Co. Dublin, K78 TF67

Description:

Final state examinations in the Irish secondary level school system.

Extracurricular activities:

Member of school soccer team.

Work Experience

Full-Time

2016 - Present

Company Name:

Advance Systems


Role:

  • Application Support Analyst

Duties:

  • Monitoring the company’s online call logging system and progressing incoming calls / issues
  • Providing support on the company’s software solutions to clients via telephone and remote connection
  • Amending Customer Reports, Shifts & Rosters
  • Software Configuration and Upgrades
  • General System enquiries
  • Database Queries

Achievements:

  • None to date as I have only recently started the position

Work Placement - Full-Time

2014 - 2015

Company Name:

Sage


Roles:

  • Customer Support Advisor
  • Software Support Representative

Duties:

  • Technical and processing support on a range of software products
  • Resolving complex issues regarding installations, networking, data corruption and repair
  • Building customer and business partner relationships
  • Development of documentation to assist team members in handling common issues
  • Remote desktop support
  • Logging customer correspondence
  • Working towards KPI’s (Key Performance Indicators) to evaluate performance, measures included -Net promoter score, First call resolution, Repeat call rate and After-call wait time

Achievements:

  • Generated over 5000.00 Euro through sales leads
  • Entrusted with the responsibility of training new employee’s in for providing installations support
  • Many satisfied customers accounted for by a positive Net Promoter Score (NPR)

Part-Time

2011 - 2016

Company Names:

  • Citywest Hotel
  • Eden
  • Excel
  • Step One
  • The Westcounty Hotel

Roles:

  • Porter
  • Waiter
  • Bar Attendant
  • Events Operative

Duties:

Throughout my studies I have had several part-time jobs within the catering and hospitality sector varying between permanent and causal agency positions.

  • Organising and setting up floor plans
  • Assisting customers in a friendly and professional manner
  • Serving food and beverages
  • Monitoring and maintaining stock levels
  • Processing orders and payments

Achievements:

  • Understanding of Hazard Analysis Critical Control Point - HACAP (Food Safety)
  • Trained in Manual Handling
  • Responsible Serving of Alcohol (RSA) - Smartserve Certificate

Skills

Technical Skills

  • HTML
  • CSS
  • JavaScript
  • jQuery
  • PHP
  • SQL
  • MySQL
  • Java
  • C++
  • C#
  • ASP.NET
  • XML
  • Bootstrap
  • WordPress
  • Android
  • Graphics Editing
  • Software Testing

Transferable Skills

  • Fast Learner
  • Adaptable
  • Self-motivated
  • Ambitious
  • Excellant written and verbal communication
  • Public Speaking and presenting
  • Time management
  • Problem solving
  • Creative thinking
  • Attention to detail
  • Team player
  • Self-sufficient
  • Researching
  • Customer service

Projects

4th Year Project: Mobile Application

Starting September 2016

Description:

Currently in development the project involves development of a mobile application that provides timetable information to students on their mobile device. The current web based solution is provided by Serco's CMIS ePortal facility. The proposed app would incorporate a mobile friendly design that is faster to use and more concise.

3rd Year Project: Dynamic Website

May 2014

Description:

A website involving both front and back end development and design. The site was designed to show a full working dynamic site. The website was built for a sports club. It project was implemented using HTML, CSS, JS, MySQL, PHP and Twitter Bootstrap. The site was hosted locally on EasyPHP a local WAMP server.

2nd Year Project: Java Application

May 2013

Description:

A Java based application that uses java swing and AWT libraries. The application was designed for use by a small taxi business. The application has the ability to add, update and delete car's and bookings from a database. It is also able to assign a driver to a job based on a number of factors.

Hobbies & Interests


I am a former member of ITT Dublin DJ society. I have performed at a variety of events in a number of venues across the capital.

I live an active lifestyle maintaining a high level of fitness through running, cycling and working out. I have participated in a few charity runs in the past.

I am an avid traveller, I have travelled throughout Europe and on a few occasions beyond. I enjoy sampling the culture, food and drink each place has to offer.